Printer & Hardware Support
Troubleshooting badge printers and hardware, plus our support agreements and warranties.
Troubleshooting & How-To
- How do you clean a PVC ID card printer?
- Barcode Not Scanning into Kronos - Troubleshooting Guide
- Why does my RFID card or badge not work as intended?
- Troubleshooting Your Reverse Transfer Badge Printer: A Handy Guide
- HID HDP-6600 and Lenel OnGuard Configuration Guide
- VerifyMYBADGE App Support
- What is the proper way to correctly box and ship a PVC card printer and laminator?
- What happens after Jolly Technologies' ID Flow end-of-life?
- What are the key badge printing personnel accountabilities and technical requirements?
- How are customer badge recipient emails, calls, and form submittals managed?
Support Agreements & Warranties
- How is a PVC ID printer loaner or replacement ticket managed?
- Why and When Professional Service Labor is Charged?
- Why and When Hardware Support Labor is Charged?
- What are the details of the EEPP Program?
- What is a Software or Hardware Extended Support Agreement?
- What is the eXpress badging® printer technical support process?
- What is a Software or Hardware Warranty Service Agreement?