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Barcode Not Scanning into Kronos - Troubleshooting Guide

Step by step process to help resolve Kronos time clock reading errors when badges are swiped

Step 1: Confirm the Error or Problem

  • Is Kronos showing an error like  “Rejected,” “Unknown Home Employee,” or similar?
    • Continue to Step 2.
  • Is the barcode not scanning at all (no beep, nothing happens, or faded/blank read)?
    • Skip to Step 3.

Step 2: Internal System Issues

  • If Kronos does not recognize the (correct and clearly printed) barcode:
    • This is almost always a configuration or record-keeping issue within your Kronos or HR system
    • Contact your internal IT team or Kronos system administrator for help.
      • Only they can verify, update or fix what barcode numbers are valid for a badge.
    • We (eXpress badging) cannot change or diagnose Kronos system or database issues.
    • eXpress badging will provide a reprint of a badge once a new, corrected barcode number is provided to us.

Step 3: Check for Card Print Defects

  • Inspect your card: Is the barcode smudged, faded, misprinted, or unreadable?
  • Card never worked or is visually defective (bad print, blank barcode, no read at all):
    • This may indicate a printing error.
    • Contact us for a replacement if you see a printing issue.

Step 4: Verify Barcode Number

  • Compare the barcode number on the badge to what your Kronos or HR system is expecting.
  • The barcode number may be printed above/below the barcode itself.
    • If not, look at the time clock display when the badge is swiped.
  • The correct number may be found directly in HR systems like Peoplesoft, Oracle, etc; or directly on the Kronos timeclock user-interface.

Step 5: When to Reach Out to Us for a Reprint

  • We are happy to provide a reprint if:
    • You know, or can find out, the correct barcode number and are able to provide that to us.
    • The barcode is misprinted, damaged, or defective (bad print quality, blurry, unreadable).
    • The card never scanned from the time it was received (possible print defect).
  • IMPORTANT: Reprinting a badge with the same barcode number will NOT solve system or recognition issues in Kronos if the barcode printed on your card is correct and readable.
    • Only your internal Kronos/timeclock team can fix those issues.

Quick Reference

If the barcode… Contact
Is not recognized by Kronos

Your internal IT/Kronos administrator

THEN eXpress badging for a new badge if needed
Is unreadable, misprinted, or defective Veonics/eXpress badging for a replacement
Scanned before, but stopped, and looks fine Your internal IT/Kronos administrator

For print or quality issues:
Contact our support team with your card details and a description (and photo if possible) of the issue.

For system/recognition errors:
Contact your internal IT or Kronos administrator.