Barcode Not Scanning into Kronos - Troubleshooting Guide

Step by step process to help resolve Kronos time clock reading errors

Step 1: Confirm the Error or Problem

• Is Kronos showing an error like  “invalid home employee,” “unrecognized number,”or similar?
  • Continue to Step 2.
• Is the barcode not scanning at all (no beep, nothing happens, or faded/blank read)?
  • Skip to Step 4.

Step 2: Verify Barcode Number

• Check if the number printed beneath the barcode matches the number your system expects. (Found in HR systems like Peoplesoft, Oracle, etc)
• If available, try manually entering this number into Kronos.

Step 3: Internal System Issue?

• If Kronos does not recognize the (correct and clearly printed) barcode number:
  • This is almost always a configuration or record-keeping issue within your Kronos or HR system
  • Contact your internal IT team or Kronos system administrator for help.
    • Only they can verify, update or fix what barcode numbers are valid for your account.
  • We (eXpress badging) cannot change or diagnose Kronos system or database issues.

Step 4: Check for Card Print Defects

• Inspect your card: Is the barcode smudged, faded, misprinted, or unreadable?
• Card never worked or is visually defective (bad print, blank barcode, no read at all):
  • This may indicate a printing error.
  • Contact us for a replacement if you see a printing issue.

Step 5: When to Reach Out to Us for a Reprint

• We are happy to provide a reprint if:
  • The barcode is misprinted, damaged, or defective (bad print quality, blurry, unreadable).
  • The card never scanned from the time it was received (possible print defect).
• IMPORTANT: Reprinting a badge will NOT solve system or recognition issues in Kronos if the barcode number printed on your card is correct and readable. Only your internal Kronos/timeclock team can fix those issues.

Quick Reference

For print or quality issues:
Contact our support team with your card details and a description (and photo if possible) of the issue.

For system/recognition errors:
Contact your internal IT or Kronos administrator.