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How do I reset my Veonics® Portal password?

If you are a new User, forgot your password or it has stopped working, try resetting it first, then contact eXpress badging for further assistance.

🔐 How Do I Reset My Veonics® Portal Password?

Keeping your account secure is a shared responsibility. The Veonics® Portal uses multi-layered cybersecurity controls, including account lockouts and password complexity rules, to protect your data and photo records.

📑 Table of Contents

👤 New Users

When a new user account is created, you’ll receive an email notification:

“Welcome to your organization’s Veonics® Portal identification issuance system. A new account has been created for you. We have provided instructions below, along with your username and temporary password. By following the link below, you are required to enter a new secure password, re-enter it, and you’re done.”

Password Requirements

  • Minimum 12 characters

  • At least 1 uppercase letter

  • At least 1 number

  • At least 1 special character (e.g., ! ? $)

Example: 12Characters!

🔄 Reset Password Feature

  • On the login page, select “Forgot Password?”
  • Enter your registered email address.
  • You’ll receive a Password Reset Email containing a secure reset link.

Example email:

An online request was received to reset your account password, initiated by [%user.username%].
Your username is [%target.username%].
Please click [%url%]here to set a new password. This link will expire in 24 hours.

🔗 Related: Password Complexity & Security Guidelines

🚫 Issues in Resetting a Password

Password resets may fail if:

  • ❌ You entered your password incorrectly X times (account lockout triggered ).
    • We do not publish the attempt count.
  • ❌ Your user account has expired or is inactive.
  • ❌ Your organization’s Veonics Portal account is inactive.

Steps to Resolve:

  1. Use our Contact Us form or email support@expressbadging.com.
  2. You’ll receive a new reset email (with possible short verification delays).
  3. For urgent needs, call 1-800-909-8602 and request expedited reset.


🔐 Automatic Account Lockout

  • After X  failed login attempts, your account is locked.
    • We do not publish the attempt count.
  • You’ll receive a reset email to restore access.
  • For additional assistance, contact your Portal Administrator or eXpress badging® Support.

🔗 Related: Security Roles & Responsibilities

📲 Two-Factor Authentication (2FA)

2FA adds an extra layer of protection by requiring a one-time code from your mobile authenticator app at login.

⚙️ Setup

  1. From the Veonics® Portal, click the Cog icon → My Account.

  2. Select Two-Factor Authentication Enabled.

  3. Open your authenticator app (Google Authenticator recommended).

  4. Scan the barcode displayed.

  5. Save changes.

Important: This barcode is displayed only once. If lost, you’ll need a reset.

🔓 Logging In

  1. Enter your username + password.

  2. A Token box will appear.

  3. Open your authenticator app → Enter the code.

  4. Login complete!

Tips:

  • Adjust session length under My Account → Options.

  • Increase Default List Length to view more records at once.

❌ Disabling Two-Factor Authentication

  1. Login using 2FA.

  2. Go to Cog icon → My Account.

  3. Uncheck Two-Factor Authentication Enabled.

  4. Save changes.

If your authenticator app fails, reset your password and repeat setup.