User Login Help
      Back to home
      1. Help Center
      2. Veonics® Portal Users Manual
      3. User Login Help

      How do I reset my Veonics® Portal password?

      If you are a new User, forgot your password or it has stopped working, try resetting it first, then contact eXpress badging for further assistance.

      Table of Contents:

      New Users

      A notification is sent to the new user once a new User is created and saved. Notification message:

      Welcome to your organization's Veonics Portal identification issuance system. A new account has been created for you. We have provided instructions below, along with your username and temporary password. By following the link below, you are required to enter a new secure password, renter it, and you're done. 

      Password Creation: Create a 12-character password with at least one UPPERCASE character, and one number, one special character (! ? $ ...).  Complying with most organizations' cybersecurity policies. 12Characters!        

      Reset Password Feature

      Select the Reset Password feature on the Veonics® Portal login page and we will send you a Password Reset Email with the reset link.

      Password Reset Email:

      An online request was received to reset your account password, initiated by [%user.username%].
      Your username is [%target.username%]


      Please click [%url%]here to set a new password. This link will expire in 24 hours.


      Password Creation: Create a minimum 12-character password with a combination of lowercase characters and at least one UPPERCASE character, one number, and one special character (! ? $ ...). Complying with most organizations' cybersecurity policies. 12Characters!

      Issues in Resetting a Password

      There are several reasons why it may have stopped and resetting will not work.

      • You entered your password incorrectly five times in a row
      • Your User account may have expired and may be in an Inactive State
      • Your company's Veonics Portal account may be in an Inactive State

      Step 1: Contact us

      • Use our Contact Us form, one of our website
      • We do not recommend emailing or calling, as it may result in a delay in response 
        • please email us at support@
        • or call us at 800-909-8602

      Step 2: You should receive a reset email allowing you to create a new password.

      • Please understand that for security reasons, there may be a delay as eXpress badging we will confirm the validity of the reset with the primary account holder.
      • If you have any urgent needs, please call us and we will expedite as fast as we can

      Two Factor Authentication

      Two-factor authentication can be enabled when set up correctly by the User in the upper-right corner of the web page using the Cog icon and selecting My Account.

      Two-Factor Setup

      password two factor

      1. Select two-factor authentication if you or your organization requires it.
        • When selected, the above additional page will pop up with additional instructions.
        • Only select and follow the instructions below if using an authenticator application on your mobile device
        • Enabling two-factor authentication dramatically increases the security of your account.
      2. Barcode Instructions:
        1.  OPEN YOUR AUTHENTICATOR APP AND ENABLE SCAN MODE
          1. Authenticator (C) Google App is recommended
          2. Found on the app store
        2. Scan the Veonics Portal displayed bar code on your device to record the authorization code
          1. This is the only time this code will be displayed
          2. If the code does not work or the app is removed from your device, you will need to ask your administrator to reset your password, which will clear the two-factor authentication
        3. Select “Save” once completed

      Logging in with Two-Factor Authentication enabled

      two_factor_login_screen

      1. After entering the username and password, an additional Token box will appear
      2. Open the associated authenticator app used in the setup stage above
      3. Enter the displayed "Photo Capture Code” on the app in the Veonics Portal Token field and select Login.
      4. Repeat this step for every login. 
        1. You can increase the Veonics Portals Default Session Length (auto logoff-after time) by mousing over the cog in the upper right corner, selecting My Account
        2. Select the Options tab and increase the Default Session Length in minutes
        3. It is recommended to increase the Default List Length to 100 or more to see more card records on a single screen.

      Disabling Two-Factor

      1. Login using the steps above
      2. Once logged in, mouse over the cog in the upper right corner and select My Account
      3. Deselect the Two-Factor Authentication Enabled box, and select the Save icon
        1. If your authenticator app stops working, or if not set up correctly, request a password reset and start over or continue without two-factor authentication. 

       

      🔐 How Do I Reset My Veonics® Portal Password?

      Keeping your account secure is a shared responsibility. The Veonics® Portal uses multi-layered cybersecurity controls, including account lockouts and password complexity rules, to protect your data and photo records.

      Back to Account Security Overview

      📑 Table of Contents

      👤 New Users

      When a new user account is created, you’ll receive an email notification:

      “Welcome to your organization’s Veonics® Portal identification issuance system. A new account has been created for you. We have provided instructions below, along with your username and temporary password. By following the link below, you are required to enter a new secure password, re-enter it, and you’re done.”

      Password Requirements

      • Minimum 12 characters

      • At least 1 uppercase letter

      • At least 1 number

      • At least 1 special character (e.g., ! ? $)

      Example: 12Characters!

      🔄 Reset Password Feature

      • On the login page, select “Forgot Password?”
      • Enter your registered email address.
      • You’ll receive a Password Reset Email containing a secure reset link.

      Example email:

      An online request was received to reset your account password, initiated by [%user.username%].
      Your username is [%target.username%].
      Please click [%url%]here to set a new password. This link will expire in 24 hours.

      🔗 Related: Password Complexity & Security Guidelines

      🚫 Issues in Resetting a Password

      Password resets may fail if:

      • ❌ You entered your password incorrectly X times (account lockout triggered ).
        • We do not publish the attempt count.
      • ❌ Your user account has expired or is inactive.
      • ❌ Your organization’s Veonics Portal account is inactive.

      Steps to Resolve:

      1. Use our Contact Us form or email support@expressbadging.com.
      2. You’ll receive a new reset email (with possible short verification delays).
      3. For urgent needs, call 1-800-909-8602 and request expedited reset.


      🔐 Automatic Account Lockout

      • After X  failed login attempts, your account is locked.
        • We do not publish the attempt count.
      • You’ll receive a reset email to restore access.
      • For additional assistance, contact your Portal Administrator or eXpress badging® Support.

      🔗 Related: Security Roles & Responsibilities

      📲 Two-Factor Authentication (2FA)

      2FA adds an extra layer of protection by requiring a one-time code from your mobile authenticator app at login.

      ⚙️ Setup

      1. From the Veonics® Portal, click the Cog icon → My Account.

      2. Select Two-Factor Authentication Enabled.

      3. Open your authenticator app (Google Authenticator recommended).

      4. Scan the barcode displayed.

      5. Save changes.

      Important: This barcode is displayed only once. If lost, you’ll need a reset.

      🔓 Logging In

      1. Enter your username + password.

      2. A Token box will appear.

      3. Open your authenticator app → Enter the code.

      4. Login complete!

      Tips:

      • Adjust session length under My Account → Options.

      • Increase Default List Length to view more records at once.

      ❌ Disabling Two-Factor Authentication

      1. Login using 2FA.

      2. Go to Cog icon → My Account.

      3. Uncheck Two-Factor Authentication Enabled.

      4. Save changes.

      If your authenticator app fails, reset your password and repeat setup.