Master Index

Our Knowledge Base has grown and is a great resource for enhancing your photo ID issuance process and program.

How to use this Master Index (Navigation tips)

• 🚀 New to Veonics®? Start in Getting Started (New Users), then move to Daily Use.

• 🧑‍💻 Badge Operators & General Users: Go directly to Daily Use.

• 🎨 Template Designers & Advanced Users: Head to Design & Customization.

• 🔒 Admins / Compliance Officers: See Security, Compliance & Licensing.

• 📖 All Users: Bookmark the master list here: Veonics® Portal Users Manual.

🚀 Getting Started (New Users)

• Veonics® Portal User Training Track

• Veonics® Portal Ecosystem: Overview & Introduction

• Overview of Veonics® Portal Structure and Features

User Login Help

• What are the Veonics® Portal Single Sign-On (SSO) options?

• What should I do if my token reset fails, and I can’t log in?

• What does “Session Expired” mean in the Veonics® Portal?

• How do I reset my password in the Veonics® Portal?

• How do I complete my first-time login in the Veonics® Portal?

• How do I set up my Veonics® Portal account and manage users?

• How do I update my user profile?

• How do I deactivate a user in Veonics®?

• How is SSO enabled in the Veonics® Portal?

• Browser recommendations and other technical tips

🧑‍💻 Daily Use (Badge Operators & General Users)

Data Management

• How is Record Manager used within Data Management?

• How are Record Properties set up in Data Management?

• What is a Veonics® Portal Family?

• How are badge records deleted in Veonics®?

• How is the Veonics® Import Wizard used to import badge data?

• Why is the Public vID hyperlink gone and replaced with Get Token?

• How do you set up the Veonics® Credential Database (VCDB) SFTP configuration?

Photo Management

• Veonics® CELLfie™ Email Process for Recipients

• What are the photo entry options in the Veonics® Portal?

• How do you enable a USB webcam to work with the Veonics® Portal?

• What are the basics of photos and standards?

• How do we take great photo ID headshots?

• How is the Veonics Photo Wizard used to mass-upload and match photos?

Printing

• How do you set up the Veonics® Print Queue Manager?

• How do you send badge print jobs to the Veonics® Print Queue Manager for printing?

• How are badges printed from Veonics without the print queue manager (VPQM)?

• How to print badges using the “Print” button in Veonics®

• How to download the Veonics® Print Queue Manager (VPQM)?

• How is the newest version of the VPQM downloaded and installed?

• How will the Post Order update make ordering badges easier?

• How are badge orders sent to eXpress badging via Post Order in the Veonics® Portal?

🎨 Design & Customization (Advanced Users)

Template Designer

• How to use the badge Template Designer?

• How to add licensed fonts to the Veonics® Portal?

• Correct image file formats and settings for dye-sublimation printers

Admin & Advanced Setup

• What features are in the Admin tab?

• What is Record Setup, and how is it used?

• What are Catalogs, and how are they set up?

• How do I create and manage Organizations?

• What are Notifications and how are they managed?

• How do you customize the Home page Portlets?

• What ports need to be opened when using portal.veonics.com?

• What are the functions of each permission?

• What to expect when enabling the Veonics® Portal Credential Database API

• What is the Veonics® Portal API?

• How do you report an API issue?

• How to import dates into a Card Record

🔒 Security, Compliance & Licensing (Admins / Compliance Officers)

Security Overview & Controls

• Veonics® Portal Cybersecurity & Compliance Overview

• eXpress badging & Veonics® Portal — Security at a Glance

• Fortra VM: Vulnerability Management & Penetration Testing

• Printer Security Best Practices

• Endpoint Protection Policy

• DNS Filtering & Managed SOC

• Firewalls & Network Security Controls

• Network of eXpress badging (Wi-Fi governance)

• Remote Support: How do we enable secure remote sessions?

• Access Controls & Identity Management

• Security roles & responsibilities in the Veonics® ecosystem

Incident Response, Vulnerability & Testing

• Cyber Incident & Breach Response Process

• Vulnerability Assessments, Penetration Testing & Remediation

• How does eXpress badging handle proof of scan requests?

Cloud, Architecture & Data Handling

• Cloud Security: Architecture & Operations

• How is data entered into the Veonics® Portal?

Governance, Risk & Legal

• Information Security Risk Management Program

• Incident Management & Ticketing

• Business Continuity & Disaster Recovery

• Records Retention & Legal Hold

• Laws, Regulations & Compliance Program

• International Anti-Bribery & AML Compliance

• Code of Conduct & Ethics Reporting

• Vendor Risk & Audit Program

• Third-Party & Managed Service Providers

• Privacy Policy: GDPR & CCPA

Licensing & Contracting

• Veonics® Portal Licensing

• Customer Contracting & Enterprise Upgrades

• Stripe or Payment Processor?

NIST CSF Mapping (Reference)

• Organizational Context GV.OC

• Roles and Responsibilities GV.RR

• Policies and Procedures GV.PO

• Asset Management (ID.AM)

• Risk Assessment (ID.RA)

• Threat Management & VM