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What is eXpress badging's Change Management process?

You can learn about our core EOS process that drives our daily business success. One process that is followed by all!

Change Management Defined

The change management process is the sequence of steps or activities that a change management team or project leader follows to apply change management to an issue to drive individual transitions and ensure the project meets its intended outcomes.  There are two major kinds of organizational change; change imposed by circumstances and change planned and adopted to encourage growth or improvement. Change management systems are designed to help businesses plan for a change, circumstantial or planned, instead of reacting to it.

EOS (Entrepreneurial Operating System)

eXpress badging has adopted an EOS business management model to plan and manage mission statements, core values, and annual and quarterly goals. All goals are measured using KPIs (key performance index) we call Score Cards. We use the same process to hold our Information Management and Development Team accountable for all physical and cybersecurity accountabilities throughout our entire organization.  eXpress badging management has used the EOS formal method since 2019, and a self-managed-developed process since 2015. Using our leadership teams’ guidance and contracted subject matter experts, we meet several times monthly in various groups to address and solve issues, monitor KPIs, and manage growth.

Evaluation, Planning, Execution, and Maintenance Defined

  1. Evaluation requires listening and observation skills to document processes correctly and understand what can improve them. First, all processes are captured and recorded in our company's “Way Book” (operations manual) detailing all departmental accountabilities. We address all issues by the team that is accountable and trained to uncover the real problem, on which our change management focuses. eXpress badging’s Technical Operations Department manages all cyber-security issues.
  2. Planning is quarterly and takes a team. Foresight requires a deep understanding of hindsight. Mistakes and unforeseen errors are the sparks of most change. With proper planning, mistakes can be reduced drastically, which is the key focus of our change management process.  Team buy-in happens at this stage.
  3. Execution is a process. All processes eventually result in fail points. A good process will quickly identify and resolve fail points before they are catastrophic. Team process adoption is critical from the start. We have a rule, do not present a problem without a solution.
  4. The Maintenance process requires systems to analyze active processes using what we call triggers.  We use internal KPIs’ to measure and forecast when to pull a trigger. Setting the stage, so we know when to hire the next person, upgrade the solution to the next version, or terminate a process because it is inefficient, increase or decrease an evaluation cycle, or even move into a larger facility.