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TRG CUSTOMER ORDER TERMS

The associated eXpress badging® published TRG Customer Order is created by using and complies with the following The Resource Group’s Customer Order Terms, in addition to the active Master Service Level IT GPO Agreement.

⭐ TRG CUSTOMER ORDER TERMS

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Order Number

A unique TRG Customer Order Number is provided on all associated TRG Customer Order documents and compliy with  the following Agreement Terms, and the assoicated Master Service Level IT GPO Agreement.

CUSTOMER ORDER HEADER SECTION

This Customer Order (“Customer Order”) is entered by and between any company named in any associated TRG Customer Order ("Customer") and Express Badging Services Inc. ("Supplier"), effective as of Effective Date stated on the TRG Customer Order (“Customer Order Effective Date”) with an expiration date of December 14, 2028 (“Customer Order Expiration Date”) pursuant to Agreement #EXPRE-0278332 between Ascension Health Resource and Supply Management Group, LLC ("The Resource Group"  or "TRG") and Supplier, effective December 15, 2025 ("Agreement"), and is subject to the terms and conditions of the Agreement.

Customer hereby agrees to purchase and pay for the Products and Services set forth below, and Supplier agrees to furnish such Products and Services, upon the terms and conditions of the Agreement and this Customer Order. Unless otherwise defined herein, capitalized terms shall have the meaning given in the Agreement.

✅ Template Order Compliance

Our TRG Customer Order Template captures every required data point:

  • Customer Name

  • Supplier Name (Express Badging Services, Inc.)

  • Customer Order Effective Date

  • Customer Order Expiration Date

  • Master Agreement Number (EXPRE-0278332)

  • TRG Customer Order Number

All fields appear on the printed TRG-formatted PDF exactly where TRG requires them.

Purpose:
Eliminates manual typing, prevents errors, and ensures 100% parity with TRG’s mandated header language.

1. PRODUCTS

🔹 Products: Insert when Products are proposed and ordered.

✅ Template Order Compliance

The TRG Customer Order Template includes:

  • TRG PRODUCTS header

  • TRG PRODUCT FEES header

  • Product table fields matching TRG’s fields exactly

    • Product ID

    • Product Name

    • Description

    • Quantity

    • Per Unit Fee

    • Total Fees

We enforce TRG-specific product IDs (e.g., PT:TRG-COLORF-CB) to match the TRG requirement that each line item be uniquely identifiable.

A sample TRG order ensures staff always start with the correct structure.

1.1 PRODUCT INVOICING

🔹 Invoicing: Invoices for the Products listed in Section 1.2 shall be sent to Customer no sooner than the applicable date or event specified in the invoice trigger column in Section 1.3. If no date or event is specified for an applicable Product, then invoices shall be sent to Customer no sooner than the Acceptance Date, as defined in the Acceptance Exhibit. If invoices are sent to Customer early, then they shall be deemed to be sent on the applicable permitted date.

[identify the invoicing schedule for the below listed Products fees. If invoicing for certain Products is tied to Acceptance, insert the following language: “Invoicing for [Insert Product Name] shall begin upon the Acceptance Date.”]

✅ Template Order Compliance

The TRG Customer Order Template includes a dedicated field for:

  • Invoice Trigger — matching TRG’s requirement that invoices be tied to explicit events.

  • Acceptance Criteria — enabling TRG’s review before invoice eligibility.

  • Original Order Number reference — required for TRG’s payment controls.

This ensures:

  • No billing occurs early

  • No missing invoice trigger data

  • TRG can audit the invoice back to the Order

  • All invoices align with TRG Net-45 terms in the MSA

This matches exactly how TRG defines invoice eligibility for Products.

1.2 PRODUCT FEES

The Suppliers TRG Customer Order template includes the exact fields requested in the manual form process.

🔹 Fees: The following table details the fees for the Products purchased in the associated Customer Order: 

The TRG Customer Order Template provides the following RG table headings exactly:
Product ID | Product Name & Description | Qty | Per Unit Fee | Total Fees
 

Plus any bracketed instructions from the template.

✅ Template Order Compliance

  • TRG Customer Order Template auto-calculates Total Fees → eliminating manual math errors.

  • TRG-required columns appear in the exact order and with exact labels.

  • Unique TRG product IDs are enforced.

  • Additional line items can be added under the TRG PRODUCT FEES header without breaking structure.

This provides TRG with an exact mirror of the expected table, ensuring accounting accuracy internally within the Supplier's automated ordering and invoicing process.

1.3 PRODUCT ACCEPTANCE

🔹The Acceptance Terms dictated in the Acceptance Exhibit to the Agreement shall apply to the Products. In addition to the criteria set forth in Acceptance Exhibit, the following additional acceptance criteria shall apply to the listed Products,

These Acceptance Terms apply only to Products requiring explicit Acceptance under the Agreement. For Products that do not require formal Acceptance (e.g., renewals, automatically provisioned hosted software, or standard configurations), the field may remain intentionally brief. 

Off-the-Shelf Hosted Software (Standard SaaS/ Veonics Portal® )

Customer Acceptance Criteria: 

User Training or 30 Days:

Portal is deemed accepted upon completion of initial discovery meeting, admin/user training and configuration enabling normal use, or 30 calendar days after system availability (login provisioning), whichever occurs first.

45 Days Before Expiry

Automatic renewals are deemed accepted 45 calendar days before Renewal Date, unless Customer issues a written non-renewal notice.

Supplier Invoice Trigger:

Completion of First Discovery Meeting

Invoice upon completion of the first Customer discovery meeting, which authorizes Supplier to begin software setup and onboarding.

45 Days Before Expiry

Automatic renewals invoiced 45 business days before renewal using the original Order number. No new Order is required.

Cancellation/Retention:

Written rejection cancels the subscription. Printing is disabled, and Customer has 30 business days to export data/photos. After 30 days, all data is permanently deleted unless an earlier deletion is requested.

Hosted Software with Included Configuration Services

Use the SaaS acceptance/invoicing above.  Configuration typically includes:

  • Org hierarchy setup

  • Record property setup

  • Card template creation

  • Initial user enrollment + permissions setup

Use the Services section only when configuration is outside normal SaaS (complex card design, heavy field mapping, advanced multi-layer config).

Custom-Developed Software (Rare / Almost Never Used)

If ever required:

  • A formal SOW must define the deliverables.

  • Clearly separate:
    • License (Product)
    • Development Labor (Service)

Interfaces

  • Define all interfaces required to support the Software license granted herein. For each interface indicate the source and destination of data, protocol for delivery, schedule, and format. Also indicate the respective responsibilities of the Supplier and Customer in creating, installing, monitoring, and upgrading each interface. If there are no interfaces involved in the license grant, indicate “None.”

Sample Veonics Credential Database (VCDB) Interface Definitions

VCDB SFTP (Standard):

  • Source: Customer’s HRIS

  • Data destination: Veonics® Portal SQL (AWS RDS)

  • Photo destination: Veonics® Portal (AWS S3)

VCDB API:

  • Not currently supported — requires a future SOW.

✅ Template Order Compliance

Our TRG Customer Order Template includes:

  • A dedicated Acceptance Criteria free-form field

  • A dedicated Invoice Trigger free-form field

  • A “TRG PRODUCT ACCEPTANCE” header stating:

    “Refer to the Acceptance Criteria field above.”

We map TRG acceptance rules to internal operational realities:

Standard SaaS Acceptance:

  • Accepted when Veonics® Portal configuration discovery is completed.

Renewals:

  • Auto-accepted 45 calendar days prior to renewal unless cancelled in writing.

Off-the-Shelf with Configuration:

  • Same acceptance; configuration is part of the SaaS package.

Special / Custom Work:

  • Acceptance criteria must be explicitly placed in the Acceptance Criteria field.

This structure ensures:

  • TRG gets a clear Acceptance section aligned with their template

  • EBS gets flexibility to specify acceptance tied to actual work completed

  • Both parties maintain auditability and clarity

1.4 PRODUCT DELIVERY

🔹The Products identified in Section 1.2 shall be delivered on the provided Estimated Delivery Date field within the TRG Order Template and the address stated in the "Ship To:" address section. 

The Estimated Delivery Date is not a guaranteed delivery-by-date, unless clearly stated in the provided PO or Signed Order. 

✅ Template Order Compliance

Our TRG Customer Order template satisfies TRG requirements by enforcing:

  • Ship To Address field (required)

  • Estimated Delivery Date field

  • TRG PRODUCT DELIVERY header always stating:

    “Refer to Estimated Delivery Date and Ship To Address above.”

This aligns fully with TRG’s requirement that delivery timing and destination be part of the Customer Order.

1.4 SOFTWARE LICENSE TERM

  • Only used when the Supplier provides on-premises-based software. 
  • All Veonics Portal Saas terms renew or expire annually from the invoice date.

🔹 The Software license shall be in effect for the following period:

Note: This should either be from the Effective Date to the Expiration Date or perpetual if this is perpetually licensed software. This should only be included if the Software is Premise-Based only and otherwise it should be marked N/A. Most on-prem software uses the invoice date as the start date. The Supplier will provide the start and end dates within the invoice.

 

✅ Template Order Compliance

For SaaS (Veonics® Portal):

  • Terms are governed by the MSA + TRG Hosted Software Exhibit

  • The TRG Customer Order Template simply needs the renewal date, which we store in:

    • The Final Invoice 

For on-prem-only cases (rare):

  • License terms can be inserted into the line item description, and the final dates confirmed within the invoice.

This ensures we fully match TRG structure without complicating SaaS billing operations.

🛠️ 2. SERVICES

2.1 DESCRIPTION OF SERVICES

✅ Supplier's  Overall SERVICES Positioning

eXpress badging® only lists billable Services when work falls outside of the normal SaaS scope.
Standard discovery, configuration, training, and Portal setup are included within the subscription price and should not appear as separate Service lines.

Use the following guide:

  • No Services:
    Off-the-shelf SaaS with standard onboarding → no billable Services listed

  • Billable Configuration:
    Only when requirements are unusually complex → describe scope directly

  • Custom Development:
    Seldom required; always use “Supplier shall…” phrasing

  • Customer Responsibilities:
    Only define when materially necessary; otherwise state that onboarding tasks are standard and minimal

🔹 Description of Services. Include a detailed description of the Services to be rendered, identifying all critical milestones.

✅ Template Order Compliance

Our TRG template incorporates:

  • TRG SERVICE DESCRIPTION — for the high-level SOW summary

  • Line items under TRG SERVICE FEES with:

    • Service Name

    • Description (long text)

    • UOM / Rate

    • Hours or Qty

    • Total Fees (auto-calculated)

This produces a Customer Order PDF where the Services section mirrors TRG’s structure exactly, while automating Suppliers' calculations and formatting.

2.2 DELIVERABLES

🔹When applicable, list and describe all deliverables to be generated and provided to Customer.

✅ Template Order Compliance

We capture Deliverables inside:

  • TRG DELIVERABLES header (required)

  • Line item long descriptions (when deliverables differ by service)

  • Optional attachment of a detailed SOW (if needed)

Examples of compliant deliverables:

  • “Approved card design templates installed in production environment”

  • “Advanced configured VCDB nightly SFTP sync activated”

  • “Custom User roles configured and operational”

This matches TRG’s requirement to specify what Customer receives at the conclusion of services.

2.3 PROJECT SCHEDULE

🔹 The Supplier with provide start and end date as part of any SERVICES order sope of work and clearly stated on the TRG Customer Order:

  • Expected Start Date

  • Project Milestone Dates

  • Projected End Date

  • Comments (if any)

✅ Template Order Compliance

In the TRG Customer Order Template:

  • We include a TRG PROJECT SCHEDULE header listing:

    • Expected Start Date

    • Expected End Date

    • Key Milestones (if needed)

Why this is compliant:
TRG expects the Customer Order to specify the timeframe during which Services will be performed. Supplier aligns with this requirement while keeping the process simple for their team.

For SaaS setup Services that fall within standard onboarding (and therefore are not billable Service lines), the schedule will not be required and only documented as the subscription effective date.

For billable Services:

  • Milestones must be noted, if applicable

  • Dates must align with Acceptance and Invoice Trigger timing

This matches TRG’s structure and allows TRG personnel to quickly validate timelines.

2.4 SERVICE FEES

🔹Fees: Invoices for the Services listed in Section 2 shall be sent to Customer no sooner than the applicable date or event specified in the invoice trigger field/column in Section 2.4. If no date or event is specified for an applicable Service, then invoices shall be sent to Customer no sooner than the Acceptance Date, as defined in the Acceptance Exhibit. If invoices are sent to Customer early, then they shall be deemed to be sent on the applicable permitted date.

[Identify the invoicing schedule for the listed Services fees. As an example - Actual fees for time and materials Services will be invoiced monthly in arrears.]

 

✅ Template Order Compliance

In the TRG Customer Order Template:

  • All Services appear under the TRG SERVICE FEES header

  • Each line shows:

    • Service Name

    • Description (scope of work)

    • Qty (hours or units)

    • Rate (per-unit fee)

    • Total Fee (auto-calculated)

  • Only Services that are billable appear here

    • Standard SaaS discovery, configuration, training, and support are not listed

    • Only work that exceeds standard onboarding is listed as a Service

This ensures:

  • TRG sees only true billable Services

  • Internal accounting remains accurate

  • EBS avoids double-charging or unnecessary compliance overhead

This format mirrors TRG’s fee table exactly, but with the accuracy and automation of calculations.

3. SERVICE MATERIALS & EXPENSES

3.1 Itemization. The provided TRG Customer Order template will detail the estimated additional materials and expenses associated with the Products and Services purchased as a part of this Customer Order. Supplier will invoice Customer actual costs (material price, shipping, and procurement labor) for materials and expenses monthly in arrears:

 

✅ Template Order Compliance

Our approach:

  • A dedicated TRG SERVICE MATERIALS & EXPENSES header appears in the TRG Customer Order template

  • This section is used rarely and only when:

    • Travel expenses are required (uncommon)

    • Materials are needed to perform a billable custom project

    • Proof-of-concept resources must be purchased

  • All expenses:

    • Must be pre-approved by TRG

    • Must fit within the Revised Maximum field

    • Must be itemized line-by-line

We intentionally do NOT use this section for:

  • Card orders

  • Printer supplies

  • Standard hardware items

Those always remain in the Products section to avoid blurring billing categories.

This ensures full alignment with TRG cost-control expectations.

3.2 Maximum Pre-Authorized Materials and Expenses amounts will be listed on all TRG Customer Orders requiring SERVICES.

 

4.1 NOT-TO-EXCEED AMOUNT (NTE)

🔹Under no circumstances shall the total amounts payable for Services (including fees, materials, and expenses) exceed the stated Service Max amount in the TRG Customer Order unless additional amounts are expressly approved in writing by Customer or documented in an executed TRG Change Order.

  • Original NTE Amount

  • Approved Revisions

  • Total Revised NTE

✅ Template Order Compliance

In our TRG Customer Order Template:

  • A dedicated TRG SERVICE MAX / NTE AMOUNT field is included

  • This combines:

    • Original NTE amount from the TRG Customer Order

    • Any approved Change Order increases

  • This process ensures the system cannot exceed this NTE

    • This protects TRG financially

    • Ensures eXpress badging® billing remains compliant

We do not alter TRG’s definition of maximum financial exposure; we simply implement it more effectively and safely within our systems.

5. PAYMENT & INVOICING

🔹 Payment and invoicing shall be per the terms set forth in the Agreement and as set forth above.

6. NOTICE

🔹 Customer’s address for notice is as follows:

  • Express Badging Services, Inc.
    1980 North Atlantic Ave Ste 525
    Cocoa Beach, FL, 32931
    T: 321-784-5925

7. ADDITIONAL TERMS & CONDITIONS

✅ Signature Protocol

The individual signing the TRG Customer Order represents and warrants that they have full authority to bind their organization to the terms of the Order and the underlying MSA IT GPO Agreement. Supplier uses RightSignature to secure legally binding signatures from both parties, with confirmation delivered to all designated recipients upon completion. If a TRG purchase order (PO) is issued, the PO will serve as the formal authorization, which negates the need for a signature on the TRG Customer Order.

✅ Template Order Compliance

Our TRG Customer Order Template:

  • Generates a signature block that mirrors TRG’s required structure

  • Preserves all signature fields, order, and formatting

  • Supports TRG’s approval workflows (DocuSign, RightSignature, PDF routing, etc.)

  • Ensures signatures from both TRG and eXpress badging® are captured exactly as TRG expects

  • Automatically renders a clean, consistent signature page, eliminating manual formatting errors

We do not modify TRG’s signature requirements or legal language.
We only automate the presentation to ensure accuracy, consistency, and audit compliance.

8. Disclaimer and Document Controls

This page summarizes the TRG Customer Order Terms for operational purposes only. In all cases, the TRG Customer Order Word template and the MSA IT GPO Agreement control.

THIS TERMS PAGE IS NOT TO BE EDITED UNLESS APPROVED BY BOTH TRG AND THE SUPPLIER.

PENDING LAST EDIT DATE: 12/15/2025 JF