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The eXpress badging® TRG Ordering Process

Ordering ID badging products or services from eXpress badging® is designed to be straightforward and fully aligned with Ascension and TRG requirements.

Contents:

 

 

Step 1: Contact eXpress badging®

Begin by contacting your eXpress badging® sales representative via email, phone, or our website contact form. From the first conversation, your representative serves as a single point of coordination for your photo ID badging needs.

We can help you:

  • Select the right badge printer for your environment and volume

  • Choose the correct supplies and card types for your existing printers

  • Plan and execute upgrades to the latest software platform

  • Select badge holders, accessories, and configurations best suited to your workflows

  • Review buddy badge and information card options using your on-hand data to support Joint Commission readiness

  • Troubleshoot and coordinate support for software, printers, encoding, or related issues—even when multiple components are involved

Our role is to simplify the process by acting as a single resource for photo ID badging products, software, and support, while ensuring everything aligns with Ascension and TRG requirements.

Step 2: Receive a TRG-Compliant Customer Order

We Will Provide a TRG-Compliant Customer Order

After reviewing your needs, eXpress badging® will provide a Customer Order that clearly outlines everything required to move forward efficiently and in compliance with TRG and Ascension standards.

Your Customer Order will include:

  • A complete list of all requested products and/or services, accurately matched to your printers, systems, and environment

  • TRG-required terms and conditions that have already been reviewed and approved, eliminating the need for separate contract or security reviews

  • Transparent pricing, including any applicable bundled services or included shipping

  • Delivery and timing details, so expectations are clear before processing begins

Each Customer Order is structured to align with the TRG Master Services Agreement (MSA), allowing your location to proceed with confidence, avoid delays, and ensure a smooth ordering and fulfillment process.

Step 3: Approval Options

Customer Order Approval Options

To keep the process flexible and efficient, you may approve the Customer Order using one of two approved methods:

Purchase Order (PO)

Submit the Customer Order through your standard Purchase Order process. Once the PO is received, the Order is released for processing in accordance with TRG requirements. This option works well for locations that prefer to follow established internal procurement workflows.

Digital Approval (No PO Required)

The Customer Order may also be digitally approved and signed. Once the signed Order is received, it is processed without requiring a Purchase Order. This option allows for faster turnaround while still maintaining full compliance with the TRG Master Services Agreement.

Step 4: Order Processing & Invoicing

What Happens After Your Order Is Approved

Once your Customer Order is approved, eXpress badging® will issue a confirming Customer Order and begin fulfillment based on the type of products or services included.

Standard Products & Hardware

For standard products and hardware, customers can typically expect shipment within three (3) business days of order approval.

Software Engagements

Software engagements often include discovery, setup, configuration, and training. In some cases, discovery or coordination may begin prior to formal approval to support timelines. Once a Primary Point of Contact is identified, software activities generally begin within one to two business days following approval.

Customer-Printed Items

For customer-printed items—such as cards, buddy badges, and badge holders, the process includes:

  1. Design review

  2. Proof creation and customer approval

  3. Production and shipment

Most custom-printed items ship within 10–15 business days from proof approval. Reorders of previously approved designs typically follow the same or faster timelines.

Invoicing & Acceptance

Orders are processed and invoiced in accordance with the TRG Master Services Agreement (MSA), typically upon:

  • Product shipment, or

  • Software activation

Invoice timing and acceptance criteria are clearly defined within the Customer Order, so expectations are established before fulfillment begins.

Step 5: Configuration, Setup & Training Services

Some products and services require configuration, setup, or training to ensure a successful deployment. When applicable, these activities are coordinated during the order cycle and scheduled to align with your team’s timelines and availability.

Software Configuration & Training (Veonics® Portal)

For customers using the Veonics® Portal, onboarding follows a structured and proven process designed to get your team operational quickly.

What to expect:

  • Guided system setup and configuration

  • Role-based training for administrators and operators

  • Best-practice workflows for badge creation, reprints, and ongoing management

  • Access to user-friendly training resources and documentation

To support daily operations, the Veonics® Portal includes a 99% uptime guarantee, which is contractually enforced under the TRG Master Services Agreement (MSA).

📘 Detailed onboarding and training resources are available in the Veonics® Portal Training Track within our Resource Center.

Hardware Configuration & Readiness

For badge printers and related hardware, eXpress badging® provides:

  • Configuration guidance to ensure proper setup

  • Compatibility verification for cards, ribbons, and supplies

  • Readiness checks to help avoid delays during go-live

This ensures hardware is properly aligned with your environment before production begins.

Step 6: Support & Order Issues

eXpress badging® provides centralized, accountable support for software, hardware, and badging-related products throughout the life of your order.

How to Get Support

For any order-related question or issue, customers should contact the eXpress badging® technical support department using

Our Contact Us form

  • Scroll down to Technical Support and Complete the form and send

  • Or, scroll further to Schedule an Appointment with Sales or Support

  • Your representative will coordinate with you to ensure timely resolution.


Support issues may include:

  • Order status and fulfillment questions

  • Software access or usage issues

  • Printer troubleshooting and repair coordination

  • Supply compatibility or replenishment questions

Service & Response Commitments

Under the TRG Master Services Agreement, eXpress badging® provides defined service commitments designed to minimize operational impact.

For printer-related support:

  • If we do not respond to a support request within four (4) business hours, we will provide a free printer ribbon or equivalent credit toward your next order.

Our goal is to reduce downtime, simplify resolution, and provide a single point of accountability—so your team does not have to manage multiple vendors.

📘 Additional details on our support procedures are available in the ID System Support section of our Resource Center.

What You Can Expect

By separating configuration, training, and ongoing support, eXpress badging® ensures:

  • Faster onboarding

  • Clear expectations

  • Defined escalation paths

  • Contract-backed service guarantees

All support commitments are governed by the TRG Master Services Agreement, providing clarity and confidence long after the initial order is complete.

Additional Resources

For support information, user guides, and helpful documentation, visit our Resource Center, which provides easy access to our user-friendly Knowledge Base and support materials.