At eXpress badging®, we recognize that cybersecurity is not static. Threats evolve, technology changes, and business processes must adapt.
To stay ahead, we use a structured Security Change Management Process that ensures all changes—whether technical, procedural, or organizational—are evaluated, planned, executed, and maintained with security and compliance in mind.
This process aligns with our Entrepreneurial Operating System (EOS) framework and industry-recognized standards such as NIST Cybersecurity Framework (CSF 2.0) and ISO/IEC 27001.
EOS-Driven Change Management
Since 2019, eXpress badging® has used the Entrepreneurial Operating System (EOS) to manage strategy, accountability, and gr
owth. This same model governs how we manage physical and cybersecurity change initiatives.
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Core Values & Mission: Changes must align with company values and mission.
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Goals & KPIs (Scorecards): All initiatives are tracked using measurable Key Performance Indicators (KPIs).
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Accountability: The Information Management and Development Team is responsible for implementing and maintaining security changes, guided by leadership and external subject matter experts.
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Cadence: Teams meet multiple times each month to review issues, KPIs, and security triggers.
The Four Phases of Change Management
1. Evaluation
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Capture and document all processes in our Way Book (operations manual).
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Observe workflows to identify risks, inefficiencies, or compliance gaps.
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Assign accountable teams (primarily the Technical Operations Department for cybersecurity).
2. Planning
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Conduct quarterly planning sessions.
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Use lessons learned from past issues to forecast and reduce mistakes.
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Secure team buy-in by involving all stakeholders in the planning process.
3. Execution
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Implement changes with clearly defined steps and ownership.
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Monitor for fail points and resolve them early before they become critical.
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Apply the rule: “Do not present a problem without a solution.”
4. Maintenance
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Use KPIs/Scorecards to track performance and detect triggers that indicate when action is needed.
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Triggers may include:
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Adding staff capacity
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Upgrading to a new software version
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Retiring inefficient processes
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Increasing/decreasing review cycles
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Expanding facilities or infrastructure
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Security-Obsessed Outcomes
By following this structured process, eXpress badging® ensures:
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Consistency in how changes are managed and tracked
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Compliance with NIST/ISO-aligned security standards
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Accountability across leadership, IT, and operations
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Resilience in adapting to new threats and business needs
This structured, standards-based approach allows us to stay proactive rather than reactive, protecting customer data and strengthening trust.