At eXpress badging®, safeguarding customer data is central to our mission. While we have never experienced a breach in more than 30 years of operation, we recognize the importance of clear commitments in the unlikely event of one.
📜 Our Commitment
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Notification: In the event of a confirmed security breach involving customer data, eXpress badging® will promptly notify affected customers in accordance with applicable laws and contractual obligations.
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Transparency: We will provide a clear incident report that includes the nature of the breach, the data impacted, and corrective actions taken.
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Remediation: Our team will work diligently to contain, investigate, and remediate the incident, including applying system and process improvements to prevent recurrence.
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Customer Support: We will support customers in understanding the scope of the incident and in meeting any regulatory or compliance obligations they may face.
Sole Liability Statement
eXpress badging® acknowledges sole liability for a data breach arising directly from our systems, services, or personnel, subject to the limitations defined in our customer agreements. This liability is backed by our corporate insurance coverages, which include:
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$2M Errors & Omissions (E&O)
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$2M General Liability
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Workers’ Compensation for on-site staff
Insurance & Indemnification
Our insurance programs are designed to cover costs associated with breach response, remediation, and potential damages. Customers are not expected to carry the burden of a breach caused by eXpress badging® systems or personnel.
Continuous Improvement
We continuously align our operations with recognized security frameworks, including NIST CSF 2.0 and ISO/IEC 27001. Regular vulnerability assessments, penetration testing, and incident response exercises help us maintain a proactive security posture.
📌 Note: This statement is intended as a summary of our position on breach liability and does not replace the terms of any executed contract, service level agreement (SLA), or insurance policy.